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Top 10 viewed SAP KBAs for July 2013

PurposeThe purpose of this document is to provide a list of the top ten most viewed SAP Knowledge Base Articles for Customer Relationship Management in the month of July 2013.OverviewBelow are the top...

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How to create an alert for VIP customers

1. ALERT FOR VIP CUSTOMERS IN INTERACTION CENTER 1.1. CREATION OF A CLASS• Go to transaction SE24 to create a new class  • Assign a description • Assign a package and then save • In tab “Caracts.”...

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Sales cycle, forecast or classification is not copied from oppt to oppt

Symptop: When copying an opportunity or creating a new opportunity from an old opportunity, it is observed that the sales cycle, forecast or classification data is not copied to the new opportunity....

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Enhancing CRM BW extractor

What : This document explains the technical procedures as to how can one enhance the CRM BW extractor's output from CRM side or how to add values to z fields created in extract structure. Why :  There...

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BOR object or ITS based Transaction Launcher

This document is continued from my previous document with title "Transaction Launcher" . Here I have explained how to configure type (2)Transaction Launcher based on BOR object.      BOR object based...

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Custom attributes in High volume campaigns

CRM marketing campaigns by standard does not support custom attributes in the high volume scenarios. Only a small set of business partner attributes are supported in order get better performance during...

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Creation of Loyalty Memberships with FM

Hi All, I have seen that we have very less topics which are discussing about loyalty management and questions related to them are hardly answered. I would like to share a document which I have recently...

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Additional features of Transaction Launcher

This document is part of document series Transaction Launcher. This document is continued from previous part of the document series with title "BOR object or ITS based Transaction Launcher". In this...

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Implementing SMS channel in high volume campaign scenario

Some business requires to have SMS capability for high volume campaigns but SAP by standard does not support this channel. The only channels supported are Email  and File export. You could...

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Calling Transaction Launcher on user action

This document is part of document series Transaction Launcher. This document is continued from previous part of the document series with title "Transaction Launcher in SAP GUI". Sometimes there may be...

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Transaction Launcher in SAP GUI

This document is part of document series Transaction Launcher. This document is continued from previous part of the document series with title "Additional features of Transaction Launcher". From CRM...

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Top 10 viewed SAP KBAs for December 2013

PurposeThe purpose of this document is to provide a list of the top ten most viewed SAP Knowledge Base Articles for Customer Relationship Management in the month of December 2013.OverviewBelow are the...

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Top 10 viewed SAP KBAs for November 2013

PurposeThe purpose of this document is to provide a list of the top ten most viewed SAP Knowledge Base Articles for Customer Relationship Management in the month of November 2013.OverviewBelow are the...

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Email Alert with a link to the transaction on CRM WUI

In one of the scenarios an email had to be sent to the employee responsible whenever an activity was assigned to him/her. The email had to contain a hyperlink which when clicked would launch the...

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Campaign Execution – Carrying forward campaign description into the generated...

Consider a situation where you want texts (sometimes referred to as notes) to be copied into the activity generated as part of campaign execution. 1.       To do this create a new text determination...

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Condition with zero rate

After appying below support packages, or SAP Note 1884286 into the CRM system, you will see the condition with rate "0" being activated in a CRM transaction. Before that, the condition is marked as...

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Navigate from CRM to ECC and Adding field in LORD interface

In recent assignment, I was working on a project where ECC is used in below layer of CRM and LORD (Lean Order) is active.I had couple of requirements for which I have faced challenges and did not get...

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Stateless Pricing Remote API

The IPC Pricing Engine is used in several products of the SAP Business Suite (e.g. CRM) for price determination and calculation (e.g. CRM Sales Order or SRM Purchase Order).Now for the IPC Pricing...

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Creation of Loyalty Memberships with FM

Hi All, I have seen that we have very less topics which are discussing about loyalty management and questions related to them are hardly answered. I would like to share a document which I have recently...

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Top 10 viewed SAP KBAs for November 2013

PurposeThe purpose of this document is to provide a list of the top ten most viewed SAP Knowledge Base Articles for Customer Relationship Management in the month of November 2013.OverviewBelow are the...

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